Frequently Asked Questions

Yes. We have a large car park that customers are welcome to leave their vehicles in. Just turn left before the trees.

Drivers between the age of 21 and 24 need to have held a full licence for the last 2 years and are unable to drive the MPV.  Drivers aged 25 and over need to have held a full licence for 12 months.

This is now 74 years old for all vehicles apart from the minibus which is 69 years old.

We take the full payment upon booking to reserve the hire vehicle, it is non refundable. However, If we receive more 48 hours notice we can then either refund 50% or transfer the payment to another future date.

Yes there is an excess of £200 to pay if you damage the vehicle

Yes you can with the exception of some EU countries. Please contact the office for further information on price and requirements.

All WW’s vehicles are members of the National Transport Breakdown Services Ltd who are on call 24 hours a day to assist you. Simply ring the number displayed in your hire vehicle.

WW’s policy on fuel is like for like; e.g. collect with a ½ tank – return with a ½ tank etc.

Yes, (subject to availability) We can also supply blankets, ties/ropes, piano wheels and ratchet straps to help with your removal requirements.

From 1st July 2007, it has been against the law to smoke in virtually all enclosed public places, workplaces and public and work vehicles. There will be very few exemptions from the law. To comply with this new legislation WW have no smoking signs on the premises and in all our vehicles and ask all hirers to sign a No smoking disclaimer prior to taking the vehicle.

Most people choose a Transit Luton. It also has the added benefit of an electric tail lift to assist with heavier items of furniture.

Yes, you may collect your vehicle between 4.30pm and 5.30pm the night before subject to availability and return any time up to midnight on the final day of hire. Please note when collecting a luton, short wheel base or long wheel base van on a Thursday or Friday evening there is an additional charge of £20.

You will need to bring the following documents with you:

• Driving licence
• National Insurance Number or the 8 digit code generated from the DVLA website: www.gov.uk/add-driving-licence-check-code
• Proof of address (utility bill or bank statement no more than 3 months old)

No. We need to see the driver with their licence every time you hire from us please. Additionally, drivers also need to bring an 8 digit check code obtainable from the DVLA at www.gov.uk/view-driving-licence which now replaces the paper counterpart of your licence. Please still bring the photocard licence with you.

No, sorry we must see every individual driver in person with their licence.

No, we don’t allow animals to travel in our vehicles